1. Information We Collect
We collect details you provide directly, including your name, email address, phone number, shipping and billing address, and order information. We also collect technical data such as device type, browser type, and site usage for security and performance.
2. How We Use Your Information
- To process orders, shipments, returns, and refunds.
- To provide customer support and respond to your requests.
- To send order updates, transactional emails, and service notifications.
- To prevent fraud, abuse, or unauthorized access.
- To improve our products, website performance, and user experience.
3. Sharing of Information
We share data only when required to operate our services, such as with payment gateways, shipping partners, and technology service providers. We do not sell your personal information.
4. Cookies and Tracking
We may use cookies and similar technologies to keep you signed in, remember cart preferences, and improve site performance. You can manage cookies through your browser settings.
5. Data Security and Retention
We use reasonable administrative and technical safeguards to protect personal data. We retain your information for as long as needed for order processing, legal compliance, and dispute resolution.
6. Your Rights
You may request access, correction, or deletion of personal data by contacting us at support@belgiumbags.com. We may require identity verification before processing sensitive requests.
7. Contact
For privacy concerns, contact Grievance Officer MD WAQUAR ANWAR at support@belgiumbags.com. We aim to respond within 48 hours. You can also visit our Contact Us page.